Please read these terms and conditions carefully before hiring any of our equipment or accessing our services. This is in addition to the terms and conditions on our hire agreement form.
Safety First: Please ensure you follow all safety information and advice at all times. If you disagree with any part, then you do not have permission to access our services.
1
All Bouncy Castles, Inflatable Slides, Inflatable Sports Games, Soft Play and any other equipment must be hired and supervised by a responsible adult over the age of 18 at all times.
2
Only children are permitted to use the inflatables unless it is stated otherwise (e.g., an adult castle). There is an upper age limit and maximum weight limit; exceeding this can be dangerous and damage the inflatables.
3
All shoes must be removed before using the Bouncy Castles.
4
Children must not be allowed to climb or sit on the walls as this is very dangerous.
11
Do not let the inflatable become overcrowded. Do not allow somersaults, play fighting, wrestling, acrobatics or any other behaviour that may result in causing injury.
12
Do not leave the inflatable unattended at any time. Make sure it is switched off when not in use, and do not inflate or deflate the unit with any persons still on it as this is very dangerous.
16
When using slides, make sure you are in the seated position and only feet first. Never head first, do not jump from the top, and never perform any dangerous acrobatics.
17
Do not bounce or allow anyone to jump or bounce on the front step of the inflatables. The step is there for the sole purpose of helping users get on and off.
6
No face paints are to be on or near the equipment and no children wearing face paints are to be allowed on the equipment as this can cause permanent staining.
7
No food, drinks, chewing gum, shoes, glasses, jewellery, badges, headphones to be allowed on or near any equipment. No liquids (including water) are to be sprayed, poured, or otherwise come into contact with the inflatables.
8
No party poppers, coloured streamers, silly string, balloons, toys, sharp objects, pets, cigarettes (including E-cigarettes) or BBQs are to be near or used on the inflatables.
5
All inflatables must be secured down at all times. You must not move or re-position any equipment including safety mats.
9
Do not allow children to play or go near the inflatable blower or extension leads.
10
We must be able to access a suitable power outlet within 15 metres. If we need to use extra extension leads you may be charged extra for this.
13
Inflatables must not be used in heavy rain, storms, wind, or wind gusts above 24mph. If any of these occur, evacuate everyone and switch it off. Do not use until it becomes safe. Any wetness and bubbling (this is normal) must be dried off with a towel before you carry on using.
14
Only our delivery driver is authorised to collect the equipment. Under no circumstances should equipment be handed over to anyone else. If any other persons arrive to collect, contact us immediately.
15
Upon our arrival, we must be able to access the area. We do not have time to clear debris; all pathways must be clear. If accessing through a building, space must be made. We do not accept responsibility for any damage this may cause. Inability to deliver due to access issues may result in losing your deposit.
18
If your inflatables are not being used for all or part of the day, switch blowers off at the mains. If multiple blowers use the same lead, unplug all except one, switch power back on, and plug the remaining blowers in one at a time.
19
Make sure the blower (particularly the vent on the side) is kept clear at all times.
20
For Overnight and multiple day hires: You must have a secure garden, ideally a 6ft fence with a lockable gate. All equipment remains the responsibility of the hiring customer until collection.
21
Failure to adhere to any of the conditions above may result in charges.
22
Events: If you are attending one of our events, please make sure you bring your booking confirmation email and arrive 5 to 10 minutes early so we can check these.
You have the right to cancel your booking and to a refund within 14 days of booking. PLEASE NOTE THIS EXCLUDES TICKETS FOR UPCOMING EVENTS; THESE ARE NON-REFUNDABLE but are transferable to other persons (you will need a copy of the purchaser's confirmation email and photo ID).
Please be aware that all deposits and payments are non-refundable after 14 days as standard, and the full balance may be owed. Bookings made (and deposits/payments) with less than 14 days to the hire or event are non-refundable, but an alternative date will be offered subject to the original equipment being available (you must give us at least 7 days notice unless the booking is within 7 days).
Weather & Acts of God
Cancellations due to bad or severe weather, acts of god, or situations outside of our control: You must notify us before 7:30 am. Any deposits and payments will not be refunded; however, we will offer an alternative booking date within 28 days as long as the castle/inflatable required is available. We cannot be held responsible for weather conditions and reserve the right to cancel or prohibit use if we consider it unsafe.
Bassetlaw Bounce does not refund deposits or payments due to events outside of our control (e.g., snow, flood, ice, storms, or any natural disasters). Alternative dates will be offered.
We reserve the right to cancel all bookings 24 hours before if advised to do so by the Health & Safety Executive, or if we feel it to be unsafe.
Disclaimer: The safety advice and guidelines set out are to make sure you have an accident-free and enjoyable experience. It is the hirer's responsibility to follow all safety advice and guidelines whilst all equipment is in their possession. It is also the responsibility of the hirer to assess all risks and take appropriate measures to minimise the risk of accidents or injuries. Bassetlaw Bounce and its employees do not accept any responsibility for any loss, damage or injury to persons or property caused by the misuse of any inflatables or equipment.
Changes: We reserve the right to replace or make changes to these terms and conditions at our sole discretion. If changes are made, we will try to provide at least 30 days of notice prior to effect taking place.
